INFORMATION
FREQUENTLY ASKED QUESTIONS
For additional information, please see our rental fact sheets, and our terms and conditions. These are available on our website under the downloads section.
FAQs
The easiest way to reserve your items is to contact us through our website or by email. To receive a quote, please send us a complete list of all items and services that you are interested in, along with your event location and date. To book, we require a deposit for each you decide from.
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The reservation fee is $100 . It is required in order for us to reserve all of the rental items and services that you are requesting, specifically for you, for your event date. Once you reserve the items and services, we are no longer able to provide them to anyone else for the duration of your rental period. This is to guarantee that we will have all of the items that you will need available for you.
Since we are reserving the items and services specifically for your event and are unable to provide those to anyone else, the reservation fee is non-refundable.
Absolutely ! Outside of 60 days prior to your event, you may adjust your order as much as you would like as long as the date is available. Keep in mind that the reservation fee is non-refundable. Inside of 60 days prior to your event up until 10 days prior. All changes, final counts, and final payments are due 7 days prior to your event. You may always add to your order, as long as we have the additional items available.
As soon as you know that you need to rent items, you should go ahead and reserve them. We do our best to keep ample stock of all items, but we do still run out of items on busy weeks. Our custom pieces tend to book out very early, as we have limited quantities of them available.
We do not have a minimum as long as the rental equipement and dates are available depending on the event date, event location, access times, and availability at the time of the request.
For any events we are servicing , we are more than happy to come out and meet with you to take a look at your event space. We do charge a $50 fee per site visit in the surrounding area we cover, however that will be credited back to you if you reserve the items with us.
We usually get there 1-3 hours prior to any event for any setup needs to be done. Therefore, if your event is at a private residence or a venue without these restrictions, it will not take long to setup without delays. Whenever you reserve your items, we ask that you let us know what your preferences and event times are. We write all of our schedules approximately 1 week beforehand, and we will contact you to give you a time frame of when we plan to arrive. If you need us to arrive at a specific time additional fees apply.
We certainly hope that the weather is great on the day of your event! Unfortunately, the weather in Florida is very unpredictable. We strongly recommend that you obtain have a backup plan in place in the event of bad weather if your planning an event outsite. We also ask that you inform us beforehand of your backup plan, so that we can try to schedule and setup accordingly. Please note that we do not offer any refunds in the event of bad weather, as it is completely outside of our control.